Policies
Return and Reprint Policy
At Color Bird, we want to ensure your complete satisfaction with every order. If you are not entirely satisfied with your purchase or encounter any issues with the printed graphics, please review our return and reprint policy for guidance.
Returns:
We accept returns on eligible items within 30 days from the date of delivery.
To initiate a return, please contact our customer service team with your order details and reason for the return.
Because it concerns customizable prints, we only replace and reprint when it comes to poor quality prints. And not because of poor quality or wrong files supplied and uploaded.
Reprints:
If you receive an order with printing errors or defects, we will gladly provide a reprint at no additional cost. Again, not because of poor quality or wrong files supplied and uploaded.
Please notify our customer service team within 30 days of receiving your order with details of the issue and any supporting evidence (e.g., photos).
We may request the return of the defective items or ask for additional information to assess the issue before proceeding with a reprint.
Non-Returnable Items:
Certain items are not eligible for return or reprint, including customized graphics with customer-provided designs and orders that have been approved for printing.
Items that have been damaged or altered by the customer are also non-returnable.
Refunds and Replacements:
Upon receipt and inspection of returned items or evidence of defects, we will process the appropriate refund or arrange for a reprint.
Refunds will be issued to the original payment method used for the purchase.
Replacements will be produced and shipped with the same specifications as the original order, unless otherwise agreed upon.
Please note the following:
We strive to accurately represent the colors and designs of the graphics on our website, but slight variations may occur due to differences in monitor settings or printing processes.
We are not responsible for errors or inaccuracies in the designs provided by the customer during the ordering process. Please ensure that all submitted designs are accurate and free of errors.
For any further questions or inquiries regarding our return and reprint policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with our products.
The Color Bird Flock
Shipping Policy
At Color Bird, we strive to provide a seamless and efficient shipping experience for our customers. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.
Processing Time:
Orders are typically processed and shipped within 2 business days after payment confirmation.
During peak seasons or high order volumes, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Methods:
We offer a range of shipping options to cater to different needs and preferences.
Available shipping methods include standard shipping, expedited shipping, and international shipping.
You can select your preferred shipping method during the checkout process.
Shipping Rates:
Shipping rates are calculated based on factors such as the weight, dimensions, and destination of your order.
The applicable shipping charges will be displayed during the checkout process.
We occasionally offer free shipping promotions, so be sure to check for any ongoing offers.
Estimated Delivery Time:
The estimated delivery time depends on the shipping method chosen and your location.
Please note that delivery times may vary due to factors beyond our control, such as customs processing for international orders.
Tracking Your Order:
Once your order has been shipped, we will provide you with a tracking number via email.
You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status. The website of the shipping company is used to track package.
Address Accuracy:
It is important to ensure that the shipping address provided during checkout is accurate and complete.
We cannot be held responsible for any delays or issues arising from incorrect or incomplete addresses.
International Shipping:
For international orders, please be aware that customs fees, import duties, taxes, and other charges may apply.
These additional charges are the responsibility of the customer. Please check with your country’s customs office for more information on potential fees.
Lost or Damaged Packages:
In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately.
We will work with you to resolve the issue and ensure your satisfaction.
